TERMS AND CONDITIONS

TERMS AND CONDITIONS OF USE OF OUR SERVICES

THE CLIENT accepts the following terms and conditions of THE COMPANY as ACCEPTED.

1. THE COMPANY undertakes with THE CLIENT the provision of air and sea transportation services of cargo, packages, documents in Miami and Panama under a stipulated rate.

2. THE CLIENT is responsible and   You agree to cancel the balance of each transaction registered in your name and subscriber number or by third parties that use your account with corresponding authorization using our address in Miami and China and the charges that are generated in US Customs or PTY for using the services provided by THE COMPANY.  

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3. THE CUSTOMER understands that THE COMPANY offers services of: Opening a Locker in Miami and China, Charging for the merchandise that THE CLIENT wishes to bring with THE COMPANY, Internet shopping service using THE COMPANY's Credit Card, Service to Address included in the Rate that is offered to the client in this current document.

4. THE COMPANY is not responsible for merchandise with manufacturing defects and / or mishandling of the same before reaching the warehouse in Miami and China.

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5. THE CUSTOMER accepts the return charges in the event that a claim is placed and the store or seller requests that the item be sent back to its place of origin, THE CUSTOMER understands that THE COMPANY is only a mediator between both parties.  

6. THE CLIENT understands that the rates have been calculated corresponding to the weight of the load, it is calculated based on real and / or volumetric weight, when the merchandise warrants it.

7. THE COMPANY works for whole pounds, which means that fractions of pounds are charged in full. Example: 1.5 lb. You will be charged 2 lbs. THE CLIENT agrees to cancel the total value of the invoice.

8. THE COMPANY is not responsible for packages that do not arrive at our Miami and China address, deliveries that exceed the shipping time or that do not arrive in the expected conditions at our warehouse in Miami and China, and deliveries made by USPS.

9. THE COMPANY is not responsible for the inconvenience caused by the delivery service through USPS (United States Postal Service) does not work with door-to-door deliveries, that is, USPS does not physically deliver to our address in Miami. The delivery updates on its website only show the arrival of the goods and mail to a postal building, where later a person in charge of our warehouse in Miami goes and collects everything consigned to our address for its subsequent breakdown and shipment to Panama.

10. THE CUSTOMER may cancel their invoices at the time of delivery or prior to delivery. If you make a transfer before delivery, you must notify THE COMPANY via email or WhatsApp with proof of payment.  

11. THE COMPANY will accept payments with Debt or Credit Cards, Cash or Bank Transfer.  

12. THE CLIENT agrees to cancel the total amount of the purchase online with the use of THE COMPANY's Credit Card.  

13. THE COMPANY will offer free assistance to THE CLIENT for their online purchases.  

14. THE COMPANY undertakes to return 100% of the purchase made with its Credit Card in the event of not receiving an item within 60 days, as long as it has not been considered as Dangerous Cargo.

15. THE COMPANY will reimburse the entire purchase made, if the order cannot be completed for any reason due to the online store or seller.  

16. THE COMPANY is not responsible for any additional charge resulting from the transaction with the store or seller and this will be the responsibility of THE CUSTOMER.

17. THE CUSTOMER understands that it is forbidden to bring goods that are classified as Dangerous Cargo, firearms, drugs, etc. and is not responsible for the seizure of it in Customs.

18. THE COMPANY undertakes to protect all personal information provided by the client and only for billing and merchandise delivery use.  

19. THE COMPANY is responsible for providing Home Delivery service to each client and organizing merchandise deliveries.

20. THE CLIENT agrees to pay Surcharges for Storage of their packages by not confirming to THE COMPANY to coordinate the delivery of their packages in a period of 30 days without surcharges. If you do not confirm during this period, THE COMPANY will add 30% of the value of the merchandise to your invoice to the invoice.  

21. THE COMPANY undertakes to contact THE CLIENT once its merchandise is available for delivery coordination and it will be granted a 30-day period without surcharges for its storage.  

22. The CUSTOMER accepts that by not confirming to THE COMPANY to coordinate the delivery of its packages during this period, THE COMPANY will add 30% of the value of the merchandise to the invoice for Storage of the merchandise after 30 days.